Nova Bus (US) Inc.: Safety Recalls in 2023

A loss of suspension can cause a loss of control and increase the risk of a crash.

Nova Bus will replace the attachment plate, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact Nova Bus customer service 1-800-350-6682. Nova Bus number for this recall is CR5537.

A detached sun visor can distract the driver or obstruct the view through the windshield, increasing the risk of a crash.

Nova Bus will inspect and repair the sun visor fasteners, as necessary, free of charge. Owner notification letters were mailed January 11, 2024. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus number for this recall is CR5512.

Inoperative turn signals may not notify other drivers of a turning vehicle, increasing the risk of a crash.

Nova Bus will inspect and repair the directional foot switch wiring, as necessary, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus's number for this recall is CR5507.

An HVAC unit that detaches from a bus can create a road hazard, increasing the risk of a crash.

Nova Bus will inspect the existing brackets and install additional brackets, as necessary, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Nova Bus customer service at 1-800-350-6882. Nova Bus's number for this recall is CR5508.

A detached passenger seat may inadequately restrain a passenger during a crash, increasing the risk of injury.

Owners are advised not to drive their vehicles until the remedy is completed. Nova Bus will inspect and replace the attachment hardware as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus number for this recall is CR5500.

An electrical short circuit can overheat the fuse holder and increase the risk of a fire while driving or parked.

Nova will insect, remove, and clean the fuse holder and cable lugs as necessary, free of charge. Owner letters were mailed November 7, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5445. This recall replaces and expands recall number 22V-416. Vehicles previously repaired under recall 22V-416 will need to have the new remedy completed.

An electrical short circuit increases the risk of a fire.

Nova Bus will replace the batteries, free of charge. Owner notification letters were mailed September 5, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5461.

Sudden loss of power steering assist can increase the risk of a crash.

Nova Bus will inspect and replace the power steering hoses, as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5451. This recall is an expansion of recall number 23V-054.

A sudden loss of drive power can increase the risk of a crash. Additionally, a disabled bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.

Dealers will inspect the output yoke bolts, and if necessary, tighten loose output yoke bolts, free of charge. Phase 1 will include 2019-2023 LFS vehicles. Nova notified dealers on 10/03/2024 and notified Phase 1 owners on 10/27/2024. Phase 2 will include 2019-2020 LFS Artic vehicles. Interim letters informing owners of the safety risk were mailed on October 27, 2023. A second notice will be mailed to Phase 2 owners once the remedy is available, expected in January 2025. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5442.

A seat belt that does not retract properly may result in a loose seat belt, which can increase the risk of injury in a crash.

Dealers will adjust the recline angle of the seat-back rest, or add a spacer on the driver's seat, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5419.

A battery short circuit may increase the risk of a fire.

Nova Bus will work with Akasol, the battery pack manufacturer to inspect the battery packs, and replace them as necessary, free of charge. Owner notification letters were mailed May 23, 2023. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus's number for this recall is CR5406.

In an emergency, the incorrect placement of the window exit release and label instructions or the insufficient window opening may prevent or delay the use of the emergency exit, increasing the risk of injury.

Nova Bus will either remove the emergency exit window feature, and/or relocate the release mechanism, label, and chime cord stop-request system, as necessary, free of charge. Owner notification letters were mailed June 12, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5415.

Taillights that fail to illuminate may reduce the visibility of the vehicle to other drivers, increasing the risk of a crash.

Nova Bus will update the vehicle software, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5397.

Sudden loss of power steering assist can increase the risk of a crash.

Nova Bus will inspect and replace the power steering hoses, as necessary, free of charge. Owner notification letters were mailed March 6, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's numbers for this recall are CR5374 and CR5375.